How to Choose the Right Phone System Plan: From Starter to Enterprise
Number of extensions, concurrent calls, and monitoring/reporting needs are the three most important criteria when comparing plans.
Picking the wrong plan — too small for your needs or with excess unused features — wastes money either way. Here’s how to approach choosing the right one.
Estimate extensions and concurrent calls#
Extensions correspond to the number of users who need their own internal number; concurrent calls is how many calls can happen at once. A small team that rarely calls out usually fits a basic plan; a sales/customer service team on constant calls needs a plan with a higher concurrent-call limit.
Determine whether you need agent/supervisor roles#
If your business runs on a queue model (multiple agents answering calls from a shared hotline, with a supervisor monitoring), you need a plan that supports the right number of agents/supervisors — this is the main difference between the Business plan and the Contact Center plan.
Quick Decision Tree: Which Plan Fits You Best?
Answer 3 simple questions to determine the optimal VitaPBX package.
Consider your call recording storage needs#
Call recordings serve training and dispute resolution, but storage capacity/retention period differ between plans. Businesses with long-term retention compliance requirements should check this spec closely before signing up.
When to request a quote instead of picking a listed plan#
For heavy customization needs (custom integrations, extension/agent counts beyond listed plans), the Enterprise contact-for-quote plan fits better since it allows configuration to your specific requirements.